The Consumer Bible

PART 1: FOOD

Groceries

Fast-Food Outlets

Water

PART 2: HEALTH

Health Insurance

Pharmaceuticals and Pharmacists

Doctors and Hospitals

Long -Term care

Nutritional Supplements

Weight-Loss Products and Programs

Health Clubs

Infertility Services

Eyeglasses and Contact Lenses

PART 3: HOME

Houses, Condos, and Co-ops

Home Improvement Contractors

The Energy Efficient Home

Home Security Systems

Furniture and Mattresses

Pets

Lawn and Garden Care

Moving Companies

Product Safety

PART 4: TECHNOLOGY

Computers

The Internet

Cable Television

Electronic Goods and Appliances

Telephones

Calling Long Distances

PART 5: AUTOMOBILES

New Cars

Used Cars

Car Leasing

Gasoline

Automobile Insurance

Car Repair

PART 6: FINANCES

Credit Cards

Banking on Banks

Mutual Funds

Retirement Nest Eggs

Mortgages and Home Equity Borrowing

Life Insurance

Homeowners Insurance

Debt Collectors

Tax Preparers

PART 7: WHAT YOU WEAR

Jewelry and Watches

Cosmetics

Dry Cleaning

PART 8: CHILDREN

Child Care

Toys

PART 9: TRAVEL AND VACATION

Airlines and Airfares

Travel

Car Rentals

PART 10: PROFESSIONAL SERVICES

Lawyers

Funerals

Employment Agencies

PART 11: SHOPPING

Outlet Shopping

Home Shopping

Installment Loans

Layaway and Rent-to-Own

Counterfeit and Gray Market Goods

Consumer Privacy

Environmental Claims

PART 12: BIAS IN THE MARKETPLACE

Women

Selling Minorities Short in the Marketplace

Seniors as Consumers

Consumers with Disabilities

PART 13: LAST RESORT

How to Complain

APPENDICES

STATE CONSUMER

OFFICES

SOURCES

INDEX