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Careers

Workman Publishing is steadfast in its commitment to innovation, creativity, inclusion, and excellence. Our focus is to create a diverse and supportive environment, and we are proud to be an equal opportunity employer. All are welcome, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any of the other fascinating characteristics that make each of us wonderfully unique. With a role at our company, you’ll be part of an amazing team! We invite you to explore our career options below, and we look forward to hearing from you.

Customer Service Representative—Full-Time Position


Customer Service Representative—Full-Time Position

Workman Publishing Co. is seeking a highly motivated, positive individual with a service-oriented personality to join our Customer Service team on a full-time basis.

Responsibilities:

  • Answer phones and reply to emails in a timely manner to ensure excellent customer service is always being provided
  • Learn company product and policies in order to research customer claims, including shortage, discount, shipping issues, etc.
  • Assist customers with phone orders, as well as code and enter orders
  • Research and resolve chargeback discrepancies
  • Track orders, request proof of deliveries, file shipping claims
  • On occasion, help to open or close the office and cover the reception area (answer a multi-line phone, transfer calls, greet guests, and schedule messenger pickups)
  • On occasion, assist in the mailroom

Qualifications:

  • Entry level; customer service experience is preferred but not required
  • Proficient with Microsoft Office (Excel, Word, Outlook)
  • Excellent written and verbal communication skills
  • Great multitasking and problem-solving skills
  • Ability to manage a high-volume workload and handle multi-line phones
  • Must have good analytical skills
  • Must be available to work 35-40 hours per week (Monday-Friday 8:30-5:30)

To apply, please email a résumé and cover letter to jobs@workman.com. We apologize in advance, but not all applicants will receive a response.