Consumer Support

Store Policies and Customer Service

Workman Publishing is part of Hachette Book Group. Workman Publishing’s customer service department handles all orders and processing for workman.com and the Workman store.

COVID-19 Response
Shipping & Delivery
Returns & Cancellations
Payment & Refunds
Bulk Orders
Legal

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COVID-19 Response

The COVID-19 pandemic is impacting the lives of our customers, neighbors, employees, and communities. We are grateful to all the essential workers who are still helping us get books into the hands of our reader.

Workman Publishing is committed to our employees’ and customers’ health and safety. At this time, our warehouse in Wisconsin is operating at reduced hours. Employees are practicing social distancing as well as increasing sanitizing and safety measures. As a result, you may experience delays on your order.

We will continue to follow the guidance of the Centers for Disease Control and Prevention (CDC) in the coming days and weeks.

If you have any questions, please reach out to orders@workman.com

We’re honored to have you as a customer. Together we will make it through these challenging times.

CONTACT US

Phone lines and voicemail messages are available—but expect delays due to heavy volume, especially after November 25. You can also reach us by email at orders@workman.com

SHIPPING

Some standard shipping carriers are experiencing delays due to the effects of COVID-19. These delays may impact package tracking information and extend delivery times. We apologize for any inconvenience this may cause.

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Shipping & Delivery

Online ordering is available to physical addresses within the continental United States. At this time we are not shipping to Puerto Rico, Alaska, and Hawaii.

Level I—Standard Shipping under $45

• Shipping Cost: $4.99
• Shipping Time: 7–10 business days*

Level II—Express Shipping

• Shipping Cost: Costs vary based on weight and address location.
• Shipping Time: 2 business days if ordered before 12 p.m. (EST), Monday through Friday(excluding holidays)

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Where We Ship

Online ordering is available to physical addresses within the United States.

We can fulfill orders shipping to a USPS PO Box address and APO (Army/Air Post Office), FPO (Fleet Post Office), DPO (Diplomatic Post Office) addresses. However, this service is available only via UPS Mail Innovations. Please expect shipping to take up to four weeks, especially during the holidays.

For Level II shipping to FPO (Fleet Post Office), Hawaii, Alaska, or one of the US territories, please call Customer Service at 1-800-722-7202 to receive a freight estimate and place your order. Customer Service hours are Monday through Friday, 9 a.m. to 5 p.m. (EST), Monday through Friday.

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International Orders

We are presently unable to ship orders outside the United States. For customers outside the US, please refer to our international ordering information.

To purchase our products shipping to Canada, please visit thomasallen.ca.

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How We Ship

Our products ship via UPS Mail Innovations (Level I) and UPS 2nd Day Air (Level II). For US post office box address and APO (Army/Air Post Office), FPO (Fleet Post Office), DPO (Diplomatic Post Office), shipping is available only via UPS Mail Innovations, please expect shipping to take up to three weeks, especially during the holidays.

If you would like to ship your order to a destination outside the United States, please call Customer Service at 1-800-722-7202 to place your order.

Customer Service hours are Monday through Friday, 9 a.m. to 5 p.m. (EST), with the exception of major holidays when we will be closed so our employees can enjoy the holidays with their families.

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Shipping Costs

We offer free standard shipping (Level I) for all orders more than $45 that ship to an address within the United States. Customers have the option to upgrade to UPS 2nd Day Air (Level II) for an additional cost. For orders less than $45, please review your shopping cart for the shipping charges and options pertaining to your order.

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Free Promotional Shipping

From time to time, we may offer free shipping. This applies for standard shipping (Level I) only. Free shipping over a minimum order total will be applied to the final order after any discount amount from promo code use is calculated

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Tracking Your Order

We will send you a shipping confirmation email when your order ships. Orders sent via standard shipping and UPS 2nd Day Air have full tracking information, which will be included in the confirmation email.

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Delivery Time

We process all orders on the same day if ordered before 1 p.m. (EST) Monday through Friday, excluding holidays. Most orders will ship within 2 business days and will be received within 7–10 business days after successful payment processing. 

If UPS 2nd Day Air is selected, most orders arrive within 3 business days.

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Holiday Hours

In addition to weekends, the Workman and Page-A-Day warehouse will be closed on the following dates 2022: January 3, May 30, July 4, September 5, November 24-25, December 24-26, and December 30-January 1, 2023. We will be taking orders, but we will not be shipping our products on those dates.

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Rush Orders

If you require rush delivery for your order, please call Customer Service at 1-800-722-7202. You will be advised of the delivery times and options at the time of your order.

Customer Service hours are Monday through Friday, 9 a.m. to 5 p.m. (EST).

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Shipping in Multiple Packages

If your order includes several items, they may ship separately and at different times at no extra charge to you. In order to deliver your purchases to you as quickly and efficiently as possible, we group together items that ship from the same warehouse location. This could result in part of your order arriving at a different time, but still within the expected delivery window.

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Out of Stock

We do our best to keep the website stock as up to date as possible. On occasion, an item may go out of stock between the time your order is placed and the order reaching the warehouse. In this case, your order will be immediately canceled and your credit card will be credited for the amount you were charged.

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Returns & Cancellations

Return Policy

Merchandise will be accepted for return within 30 days of receipt. The merchandise must be in new and unused condition and in its original packaging. Returns should be sent to the following address using a trackable method of shipping:

LSC Communications 
675 Brighton Beach Road
Menasha, WI 54952

Please include your name and the original order number to ensure that credit is issued promptly and correctly. Once your return has been processed, a refund for the purchase price, excluding any shipping and handling charges, will be issued on the credit card used for the original purchase.

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Damaged or Defective Items

If you receive a damaged or defective product, please contact Customer Service for a replacement. Damaged merchandise includes items that have been damaged in shipping. If a shipment arrives at your door with apparent shipping damage, please refuse the delivery.

Customer Service can be reached at 1-800-722-7202 Monday through Friday, 9 a.m. to 5 p.m. (EST), or via email at orders@workman.com. Please make sure to have your order number ready for the call or include it in the email.

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Canceling an Order

Once you place an order it cannot be canceled. If you do not wish to keep the item(s) ordered, please follow the instructions above under Return Policy.

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Payment & Refunds

Refunds

Credit card refunds will be automatically issued within 2–4 weeks of your return being received. Please make sure to provide the original order number with your return so that your refund is not delayed.

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Credit Card Processing

Workman Publishing does not store credit card information. However, by referring to the original order number, the third-party credit card company will be able to retrieve the original credit card information and a refund will be processed. You do not have to provide the information a second time.

Credit cards will be charged for the entire order total at the time the order is placed. If a customer orders a product that goes out of stock, we will automatically refund your order.

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Sales Tax Collection

Sales tax will be applied where applicable.

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Bulk Orders

You can receive a discount on bulk orders. Please visit our Special Markets page.

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Legal

Limits of Responsibility

We accept no responsibility for user-initiated damage and/or loss of parts incurred during operation or use of product.

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Price and/or Description Changes

All prices, pictures, and descriptions on this site are subject to change. We maintain no responsibility for inadvertent errors. Please contact us within 30 days regarding price or promotion discrepancies. When you place your order with us, you agree to the price and terms indicated on our website. Price differences related to future or past prices in our store or any other store’s prices are nonrefundable. We reserve the right to refuse any sale at any time.